Find and review calls
Search by call details, replay conversations and export relevant sound clips with practical playback controls.
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Advanced Call Recording
VOICE LOG
VOICE LOG integrates natively with IFV to record, locate and review business conversations. An intuitive interface and advanced playback tools help teams retrieve important calls and turn conversation history into useful operational insight.
THE SOLUTION
Add conversation intelligence
Optional speech-to-text and analysis capabilities make it possible to search within conversations and explore their content.
Support your policies
Available encryption, access auditing and configurable retention options help support organisational recording policies.
Some security, transcription, search and audit capabilities require specific licences. Consult the datasheet for details.
VOICE LOG WEB INTERFACE
Find the conversation.
Understand what matters.
Secure access with multi-profile authentication gives teams a dedicated web interface for recording management and reporting. VOICE LOG is designed for high-volume environments, with reported certified performance of up to 300,000 calls per hour (300K BHCA).
Essential recording and reporting
Included in the VOICE LOG Channel licence:
- Native integration with InForm VOICE (IFV)
- Basic dashboard for an overview of recording activity
- Search by caller, recipient, call duration, date and time
Turn recordings into insight
Advanced capabilities extend the solution with speech-to-text, keyword searches, concept and topic searches, natural-language queries and automatic call summaries.
Find relevant conversations faster and make recorded information easier to explore, review and use.
Explore and analyse
- Speech-to-text licence and keyword search
- Search by concepts and topics
- Natural-language queries
- Interactive dashboard
- Call summary generation
Control and protect
- Encryption licence
- Configurable data retention
- Call playback auditing
- Alerts
Operate with confidence
- Multilingual interface
- Server resource monitoring
- High availability
Advanced features depend on the selected licences and deployment configuration. Contact COMTEL International to define the capabilities and capacity required for your environment.
PRODUCT RESOURCES
Explore the details.
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Read VOICE LOG — Datasheet — text version
Page 1
Organizations require reliable control and recording capabilities for their most sensitive
operational conversations. Whether supporting essential public services, such as emergency
response and critical care, or managing high-stakes commercial activities, conversation recording
must be guaranteed according to the most rigorous standards of security, reliability, and full
traceability. Traditionally, achieving these objectives has required additional hardware and
complex third-party solutions, resulting in costly, fragmented systems that generate data which
is difficult to access, analyse, and transform into actionable intelligence.
SIMPLE, SECURE CALL RECORDING
LOG
comtelinternational.com
ADVANCED CALL
RECORDING APPLICATION
VOICE LOG
VOICE LOG IS ENGINEERED TO MEET THREE
FUNDAMENTAL CHALLENGES
> Effortless Navigation: Browse conversation history
intuitively and instantly—no technical expertise required
> AI-Powered Deep Search: Go beyond basic metadata
(who, when, where, duration) and search directly within
conversation content using automated transcription and
smart AI analysis
> From Pbx to Strategic Intelligence: Transform your PBX
from a routine operational tool into a business intelligence
engine that uncovers hidden patterns, anomalies, trends,
risks, and opportunities within every critical conversation
EFFICIENCY BOOSTING FEATURES
The Advanced Player is packed with basic features to
make saving and playing back important call recordings
even easier. With the Section Marker, all transfers during a
call can be shown. The Sound Clips feature enables small
sections of a call to be saved and exported separately;
useful in isolating key conversations. During playback,
controlling the speed can enable skipping to the correct
section and the volume of each call participant can be easily
controlled. Optional features can be opened via specific
licenses, like searchable Speech-to-Text, Speech Analysis
oe AI Enginge to summarize the recorded calls.
Page 2
SW200-- | v.16.04.26
LOG
© Copyright 2026. All Rights Reserved.
COMTEL International
Marathon 2, 3rd Floor
1213 PH Hilversum, The Netherlands
E-mail info@comtelinternational.com
comtelinternational.com
VOICE LOG FEATURES
> Native integration with IFV PBX
> File encryption to protect access*
> Multilingual support
> Data retention policies configurable independently*
> Dashboard view of recorded calls with related
segmentation
> Interactive dashboard*
> Query by callers, recipients, call duration, and time*
> Searchable Speech-to-Text*
> Call Playback Auditing*
> Call summary generation
> Keyword-based search within call content
> Concept-based search within call content
> Natural language search within call content
> Risk Alert*
* Optional under specific license
EASY ACCESS
Recorded calls are easy to locate, either through the daily
call log or by using a quick search feature that filters calls
by criteria such as number, extension, or date. The call
playback controls resemble those of popular MP3 players
and can be operated directly from the PC desktop. VOICE
LOG offers secure access with multi-profile authentication.
The solution is designed
to handle high-volume
environments, with
certified performance of
up to 300,000 calls/hour
(300K BHCA).
SECURITY
Recorded calls are easy to export and e-mail as .mp3 or
.wav files. These are encrypted to ensure they are tam-
pering proof. Calls can be archived to disc or other storage
devices and for added security they can only be replayed on
VOICE LOG application when they are recovered.
AUDIT POLICY & DATA RETENTION
For audit purposes, VOICE LOG can track and record all sys-
tem access activities, including which users access the re-
corder and which recordings are played back. This function-
ality is especially useful in environments where integrity and
confidentiality are critical. Administrators have the flexibility
to independently configure data retention policies, defining
retention periods for recordings and logs in full alignment
with corporate compliance and regulatory requirements.