VOICE AGENT

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ENRICH your IFV communication platform with VOICE Agent — the complete, all-in-one OMNI CHANNEL CONTACT CENTER solution that empowers your organization to deliver seamless, professional, and highly effective customer connections, both at home and across the globe. While technology opens endless possibilities, we believe that happy and engaged employees remain the true key to outstanding customer contact. By leveraging smart tools and virtual assistants — such as automated flows on chat, WhatsApp, and voice — you can streamline routine tasks, reduce workload, and give your team the freedom to focus on complex questions with a genuine, personal touch. We are already shaping the future of customer service: intelligent technology handling the simple queries, so your organization can grow faster while delivering exceptional service. VOICE AGENT - WHERE ALL CHANNELS COME TOGETHER VOICE Agent is an advanced integrated communication platform, the ideal solution for contact centre and back offices. It helps you exceed customer expectations and elevate your service quality by unifying all channels — voice, email, SMS, and chat — into one seamless experience. Every inquiry is handled efficiently and with a strong customer focus. Fully scalable, VOICE Agent adapts perfectly to organizations of any size and runs smoothly in private cloud or hosted environments. All you need is a web browser. Thanks to intelligent routing, every call, email, SMS, or chat is instantly directed to the right department or specialist. “ VOICE AGENT HANDLES THE ROUTINE YOUR TEAM HANDLES THE MAGIC ” comtelinternational.com

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AGENT One Solution, Three Editions Grow from CORE pack, add agents, supervisors and add-ons such as call recording, wallboard or Teams integration, or upgrade to Professional for more channels, on the same platform. PREMIUM pack allow you to build your complete omnichannel solution easily while ADAVACED is the ultimate solution for AI engines.

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GROWING EXPECTATIONS IN CUSTOMER EXPERIENCE Customers today expect more than a single way to contact an organization, and there are many reasons behind this shift. Expectations around Customer Experience (CX) have significantly risen, driven in part by large enterprises that continue to set increasingly high standards—pushing others to reassess and improve their own CX strategies. Today, CX covers the entire customer journey, from the initial purchase to service delivery, across every channel online, mobile, and through the customer contact centre (CCC). While digital interactions are expanding rapidly, the contact centre remains a critical touchpoint for shaping and preserving an organization’s reputation. In fact, the volume of customers reaching out to contact centre is still growing, particularly for more complex matters such as resolving digital issues or clarifying unclear situa- tions. Handled effectively, these interactions can strength- en an organization’s reputation; managed poorly, they can quickly damage it. VOICE AGENT: QUALITY MONITOR Measuring means understanding—but turning customer data into clear, well-founded insights is not always straight- forward. Different systems generate different kinds of data, and their outputs are often difficult to compare. We help you make sense of it all, cutting through the complexity to highlight what really matters and where improvements can be made. In the end, meeting customer expectations is what counts most. With quality monitoring, you can evaluate customer interactions in an objective way, aligned with your organiza- tion’s goals, standards, and values. Detailed reports reveal strengths, weaknesses, trends, and actionable areas for improvement. They also support targeted employee coach- ing, you can guide staff more effectively, adapt to customer needs, and continuously refine your processes. AGENT

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AGENT AGENT COMTEL International Marathon 2, 3rd Floor 1213 PH Hilversum, The Netherlands E-mail info@comtelinternational.com comtelinternational.com © Copyright 2026. All Rights Reserved. Database > SQL Server 2016/2017/2019/2022 > Express ** > Standard or Enterprise > Azure SQL database **SQL Server Express only allowed for UCS Express Edition IT INFRASTRUCTURE COMPATIBILITY System Requirements > Processor Quad-core CPU ≥2.5 GHz > Memory (RAM) Minimum 16 GB > Storage Requirements Minimum 500GB > Network Card At least one Eth 1Gbps or up, full duplex Additional Storage (Operational Data): > UCS Database: grows ~6GB per 1 million calls It is possible to run the system in a virtual environment such as VMware ESX or Microsoft Hyper V. The minimal require-ments for such a virtual environment are the same as for a non virtualized system. UCS should run as single application with no other applications sharing the same processor. Server Operating System > Windows Server 2016 Standard or Essentials > Windows Server 2019 Standard or Essentials > Windows Server 2022 Standard Feature / Module Core Professional Advanced Voice Channel — CC Flow / Routing Included Included Included Mobile App Included Included Included Webchat Channel — Included* Included Email Channel — Add-on Included SMS Channel — Add-on Included WhatsApp Channel — Add-on Included Concurrent Agent per License Included Included Included Concurrent Supervisor per License Included Included Included WebWallboard per Configuration Add-on Add-on Add-on Advanced Routing (calendar / skill-based) — Add-on Add-on Outbound Campaign Module — Add-on Add-on Emergency / SOS Module Included Included Included Virtual Assistant — — Add-on Calendar Integration Included Included Included Out-of-the-box ERP / CRM / KVS Integrations Add-on Included Included Custom ERP / CRM / KVS Integrations — Add-on Add-on Customer Satisfaction Survey (Interview) — Included Included Microsoft Teams Integration Module Add-on Add-on Add-on Webservices API Add-on Add-on Add-on Real-Time Call Transcription — Add-on Add-on Automatic Call Summarisation — Add-on Add-on Ad Hoc Announcements / Prompts — Included Included Call Recording Module Add-on Included Included BI4Connect Add-on Included Included Quality Monitoring — QM Webcoach — — Add-on Knowledge Management / FAQ — Included Included Workforce Management (WFM) Integrations — Add-on Add-on Included — Add-on ROUTING Included as standard Not available in this package Available as a paid add-on in this package CHANNELS LEGEND * Webchat is included in Professional; the channel be exchanged for Email, SMS or WhatsApp. PRODUCTIVITY & QUALITY USER LICENSES BUSINESS INTEGRATION & INTELLIGENCE Packages and features v.23.08.26