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VOICE When It Matters
COMTEL International
VOICE communications for hospitality

VOICE FOR HOSPITALITY

Hospitality evolution.
From NEC to VOICE.

Modernise guest and staff communications without throwing away the infrastructure, applications and user experience that already deliver value.

EVOLUTION — NOT A FORKLIFT REPLACEMENT

Protect what works.
Evolve what matters.

VOICE provides a progressive path from existing NEC hospitality environments to the IFV Communications Core. Existing systems can continue to provide physical connectivity while IFV adds a software intelligence layer for call control, collaboration, resilience, business integrations and future AI capabilities.

Guest ExperienceModern communications and new digital services designed around the guest journey.
Staff MobilityKeep hotel teams reachable across reception, rooms, housekeeping, maintenance and security.
IntegrationConnect hospitality applications, collaboration and business processes through the communications core.
Investment ProtectionReuse compatible infrastructure and evolve progressively instead of forcing disruptive replacement.

FROM NEC HOSPITALITY TO A SMARTER, MORE CONNECTED FUTURE

Keep. Evolve. Extend.

A progressive transition designed around continuity, investment protection and minimum disruption.
01KEEP WHAT WORKS
Maximise existing infrastructure
02EVOLVE WITH IFV
Add capabilities at your pace
03EXTEND YOUR INVESTMENT
New services. New guest value.
iS3000 / SV shelvesRetain analogue interfaces and traditional room/service resources where supported.
NEC IP terminalsMigrate supported phones — no forced replacement.
IP DECTReuse supported NEC mobility infrastructure and handsets.
Tiger TMSKeep the hotel integration already in place where applicable.

THE NEW INTELLIGENCE LAYER

IFV COMMUNICATIONS CORE
From hardware to intelligence.

SV and iS3000 systems can evolve into Media Gateways by adding the InForm Voice orchestrator core. The installed environment continues to serve analogue devices, ISDN, DECT and legacy applications while IFV becomes the brain, SIP orchestrator, collaboration engine, integration platform, AI platform and high-availability engine.

Communications CoreCentralised software intelligence and call control.
Collaboration & IntegrationExtend communications toward business applications and new services.
ResilienceHigh availability as part of the IFV architecture.
Future IntelligenceA foundation for analytics and future AI-enabled capabilities.

Nothing is wasted. Investment is boosted.

HOSPITALITY SOLUTION

WIRELESS COMMUNICATION
VOICE DECT

Hotel staff rarely work at a desk. VOICE DECT creates a professional wireless communication layer that keeps front desk, housekeeping, maintenance, security and service teams connected as they move across the property.

VOICE DECT for hotel staff mobility

Mobility without compromise.

Built around the AP500 platform and professional DECT handsets, VOICE DECT supports secure and dependable mobility, multi-cell coverage, seamless handover and roaming across hospitality environments.

Seamless mobilityHandover and roaming across multi-cell coverage.
Secure communicationsProfessional DECT architecture for operational communications.
Scalable coverageDesign coverage around the size and layout of the property.
Operational resilienceKeep mobile teams reachable when communication matters.
Explore VOICE DECT →

COMMUNICATION BEYOND THE CALL

Keep everyone informed.
When it really matters.

XOP Mass Notification adds a central notification layer to help hotels distribute critical information rapidly and coordinate the response across reception, security, maintenance, housekeeping and operations.

Centralized NotificationCoordinate critical communications from a common notification layer.
Targeted CommunicationReach the teams and operational areas that need to act.
Faster ResponseHelp distribute the right information quickly during critical situations.
Integrated EvolutionExtend the existing communications environment rather than creating another isolated silo.

THE VALUE OF EVOLUTION

Preserve the infrastructure.
Expand the possibilities.

Investment ProtectionReuse existing hardware and licences where supported.
Extend LifetimeKeep what works and add what the business needs.
Reduce Migration RiskMove through a smooth, phased transition.
Continuity with COMTELA progressive evolution path for the installed base.

EVOLVE THE GUEST EXPERIENCE.
WHEN IT MATTERS.

Talk to us about the evolution of your Hospitality communications environment.

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